Appointments

To reduce the spread of coronavirus, all appointments are now made via a telephone triage system and cannot be made in person. Please do not attend the Surgery to submit or collect prescriptions, sick notes or referral forms as other arrangements will be made with you for this.

There are several ways to get the medical advice you need. We offer face to face appointments, telephonic consultations and advice via an online consultation (eConsult).

A number of appointments are available on the day if there are no remaining appointments and your problem is sudden and serious.

Appointments are available throughout the day during our opening hours and can be booked online, by telephone or in-person at the reception. Please select one of the below appointment types, to get the best suited help on time.

For non-urgent issues, please follow the guidelines below and choose the right service, which can help you without any appointment. This will help us being more efficient and making an appointment available to you when you need it the most.

Pharmacy

Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.

The 35 conditions which can be treated at home with advice from the pharmacist include:

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

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Online Consultation

Our Online Consultation service will let you request advice, treatment, sick notes, GP letters, recent test results and more. Fill out a quick online form and we will deal with your request before the end of the next working day.

How it works?

01
Find your symptom, condition or request.
02
Fill out a quick form.
03
Your practice responds by phone or email, usually by the end of next working day

Get Started Watch Video

GP Online Services

Book an appointment with your GP, nurse or clinician at a time that suits you. Sign in to your registered GP online service.

NHS App

Call the Practice

Appointments can be booked by calling the practice during working hours

Save the call to the surgery and make the best use of pharmacy and online consultations, if your concern is of non-urgent nature

Call the Practice

Why does the receptionist need to ask what’s wrong with me?

Our reception staff are important members of the practice team and it has been agreed they should ask patients ‘why the need to be seen’.

We have trained our reception staff to ask certain questions to help make sure you receive the most appropriate medical care from the most appropriate health professional at the most appropriate time.

FAQs

What are the timings for routine appointments?

Appointments are available throughout the day during normal opening hours.

Our GP appointments are 10 minutes in length in line with local and national guidelines.

We aim to deal with each medical problem to the highest standard but this can be difficult when expected to deal with numerous problems in a consultation. This is also true of seemingly simple problems which often require more time than expected, especially in the context of other health issues.

As a result, we ask that you to try to only raise one problem per appointment and avoid saving up medical problems and bringing a long list. Not only does this make it harder for all problems to be effectively dealt with but makes the Doctor late for other patients’ appointments.

If you have multiple problems you would like to address with the Doctor, or you expect the consultation to run over the normal 10 minutes, please ask reception for a double appointment.

Additionally, your appointment is for you only, so please do not ask the GP to deal with the problem of a relative, friend or child during the same appointment. Please make a separate appointment so that both patients can get the best possible care.

Does the practice offer routine appointments on weekday evenings and on weekends?

The GP+ booking line will be stood down week commencing 30.11.2020.

EA GP+ has direct booking via NHS 111 available which patients can access when practice is closed. This change will also occur from wc 30.11.2020.

How can I get a Telephone Consultation?

Each day our doctors have a limited number of slots to provide telephone consultations to patients who wish to seek general advice from their GP or who do not feel that they require a face-face consultation. Please call the practice and make sure that you give us your up to date contact details when you arrange your appointment.

If you do speak to someone on the phone it may still be appropriate to see you face to face and we may ask you to come to the practice.

Which appointments can be booked with the Nursing and Healthcare Assistant team?

We have an experienced team of practice nurses and health care assistants working at the Surgery. They have a wide range of skills and run a number of specialist clinics.

Services offered by our nursing and healthcare assistants are:

Asthma check
Blood tests
Blood pressure checks
Child immunisations
COPD reviews
Contraception checks
Diabetes reviews
Dressings including ulcers
Ear Syringing
ECGs (heart tracing)
INR monitoring (warfarin monitoring)
NHS health checks
Smear Tests
Smoking Cessation
Spirometry (lung testing)
Weight loss clinics
Vaccinations including seasonal influenza jab and travel vaccinations

Please book online with our nursing team or contact the practice for further information.

How to avail the Chaperone service?

All patients are entitled to have a chaperone present for any consultation, examination or procedure if they would like one. The chaperone may be a family member, friend or we have staff who are happy to offer this service.

If you need a chaperone then we would ask wherever possible if you would please make request this at the time of booking your appointment so that your appointment is not delayed in any way. When this is not possible we will try to provide a formal chaperone at the time of the request but occasionally it can be difficult to find a chaperone who is free at short notice meaning that your appointment could be delayed or we need to ask you to reschedule your appointment at another time.

In some circumstances your Healthcare Professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

Late Arrivals

If you are more than 10 minutes late for an appointment, the Doctor or Nurse will not be able to see you unless there are exceptional circumstances. Typically this would not include delays due to traffic so please make sure you leave sufficient time to reach us and park before your appointment.

Unfortunately, we do not have the capacity to wait for late patients as this makes the remainder of the patients late and has a knock on effect on the rest of the day.

Do Not Attend (DNA) Appointments

It is your responsibility to inform us if you are not able to attend appointments.

If patients inform us that they are not going to attend we can allocate these appointments to other patients who need to be seen.

We keep a note of patient’s who fail to attend their appointments. If a significant number of appointments are missed you will be asked to register elsewhere.

Doctors Running Late

All doctors in the surgery aim to run to time but it is not always possible.

We try to put the care of our patients foremost. This may mean that individual patients require longer than the 10 minute appointment slot or that emergencies arise during the course of the working day, which means we overrun.

We apologise for any inconvenience but hope that the above helps you to understand why you may sometimes need to wait longer than expected for your appointment, although we acknowledge that this can be frustrating.

When a Doctor is running more than 30 minutes late the Reception staff will typically inform waiting patients so that they have an idea of how long their wait might be.

Cancelling Appointments

Appointments can be cancelled using online services or using our webform.

Alternatively, you can follow the instructions on your appointment reminder text and reply, or, a message on the surgery answer-machine when we are closed, to cancel your appointment.

For details please see our Cancel Appointment page.

KNOW WHERE TO GO

Consider the range of services available to you and use the NHS responsibly

Care at Home

Care at home

Be prepared to care for yourself with a well-stocked medicine cabinet and plenty of rest

cough or cold
upset stomach
pain or headache
cuts and grazes
sore throat (but if for two weeks or more contact your GP)

For health advice,

Visit nhs.uk

Pharmacy

Avg. cost to be seen £15

Pharmacist

Ask for advice on ailments, medicines and healthier living

queries about medication, dosage, type or suitability plus urgent requests or if related to hospital discharge
repeat prescription
sore eyes (but if persists go to optician)
runny nose
diarrhoea
bite or sting

Find a Pharmacy