Data Protection Privacy Notice for Patients

Children Privacy Notice

Candidate Privacy Notice

Employee Privacy Notice

This privacy notice lets you know what happens to any personal data that you give to us, or any information that we may collect from you or about you from other organisations.

This privacy notice applies to personal information processed by or on behalf of the practice.

This Notice explains

• Who we are and how we use your information
• Information about our Data Protection Officer
• What kinds of personal information about you we hold and use (process)
• The legal grounds for our processing of your personal information (including when we share it with others)
• What should you do if your personal information changes?
• For how long your personal information is retained / stored by us?
• What are your rights under Data Protection laws

The UK General Data Protection Regulation (UKGDPR) and the Data Protection Act 2018 (DPA 2018) became law on 25th May 2018, and 1st January 2021 when the UK exited the EU.

For the purpose of applicable data protection legislation (including but not limited to the General Data Protection Regulation (Regulation (UK) 2016/679) (the “UKGDPR”), and the Data Protection Act 2018 the practice responsible for your personal data is The Southam Surgery.

This Notice describes how we collect, use and process your personal data, and how in doing so, we comply with our legal obligations to you. Your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights.

Please read the GP Data Opt-Out FAQs here.

Please read the entire Privacy Notice here.

Statement of Purpose

• To provide high quality, safe, professional primary health care services to our patients
• To be a learning organisation that continually improves what we are able to offer patients.
• To focus on prevention of disease by promoting health and well-being and by offering care and advice to our patients.
• To treat patients as individuals and with the same respect as we would want for ourselves or a member of our own family,
• To listen to and give support to patients, in order to allow them to express their needs and wants and enable them to maintain the maximum possible level of independence, choice and control.
• To work in partnership with other agencies to tackle the causes of, as well as provide the treatment for, ill health and where appropriate involve other professionals in the care of our patients.
• To ensure that all staff have the competency and motivation to deliver the required standards of care and the right skills and training to carry out their duties.
• To take care of staff, offering them support to do their jobs and to protect them against abuse. We have a zero tolerance of all forms of abuse.
• To provide staff and patients with an environment which is safe and friendly.
• To act with integrity and confidentiality
• To operate on a financially sound basis

Zero Tolerance

The NHS now operates a zero-tolerance policy with regards to violence and abuse.

The doctors, nurses, other staff and patients in this practice have the right to do their work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right. Violence in this context includes actual or threatened physical violence or verbal abuse.

The Practice has the right to remove abusive patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.   In this situation we will notify the patient in writing of their removal from the list, and record in the patient’s medical records the fact of the removal and the circumstances leading to it. In certain circumstances if you do not respect the rights of our staff we may choose to inform the police.

Southam Surgery also reserves the right to remove any patient seen to be making abusive or defamatory remarks on any social networking sites.

Please Treat our Staff with Respect

We understand that there are many occasions when it can be frustrating to be a patient; however, this is not a reason to be rude and verbally aggressive. Unfortunately, some patients feel that it is acceptable to vent their frustration on members of our Reception and Administration Team.

The Practice Team do their best to help patients but they are carrying out their duties under the directive of the Partners of the Practice and must adhere to the rules as set out by the Practice.