Contact the practice
Opening Times
| Monday | 8:30am to 1:00pm and 2:00pm to 6:30pm |
| Tuesday | 8:30am to 1:00pm and 2:00pm to 6:30pm Extended access from 7am |
| Wednesday | 8:30am to 1:00pm and 2:00pm to 6:30pm |
| Thursday | 8:30am to 1:00pm and 2:00pm to 6:30pm |
| Friday | 8:30am to 1:00pm and 2:00pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
Contact NHS 111 for medical advice when the practice is closed.
Out-of-hours services are generally busy – if your query is of a non-urgent nature and you can wait until the surgery reopens, we advise you to use our Online Consultation service instead and get a response from the practice before the end of the next working day.
Physical accessibility
We have a reserved car parking space for disabled patients at the front of the building. The surgery can then be accessed by the entrance steps or by using the side ramp. All of our services are provided on one level and we have automatic front door access suitable for wheelchairs. Disabled toilets are also available.
The surgery has its own wheelchair and patients are welcome to use this.
Please note due to the design of the surgery we are not able to allow electric scooters into the building.
How to make a complaint
Please click here to download the Southam Surgery Complaints Procedure.
Please note – In future your care will not adversely be affected because you have made a complaint. We take all comments seriously and only ever use the information to review our services and make improvements, where needed. The fact that you have made a formal complaint and our response is not filed in your notes to protect your confidentiality.
Complain on someone else’s behalf
If you are making a complaint on behalf of someone else, even if they are within your family, you must have their written permission to do so. In these circumstances, a written letter of authority will be required before we can respond to your complaint unless the patient is not able to sign this due to existing medical problems.
Please ask at reception for a third party authority form to enable a complaint to be made by someone else if required.
Parliamentary and Health Service Ombudsman
The parliamentary and health service ombudsman may investigate complaints on your behalf, but only if your complaint has already been investigated at a local resolution and independent review level. The Ombudsman is independent of government and the NHS. The service is confidential and free. There are time limits for taking a complaint to the Ombudsman, although they can be waived if there is a good reason to do so.
If you have questions about whether the Ombudsman will be able to help or about how to make a complaint you can contact them in the following ways:
To take your complaint to the Ombudsman, visit the http://www.ombudsman.org.uk/make-a-complaint or call 0345 015 4033.
