Information


From opening hours, local help groups, holiday advice .... anything we feel would be of benefit will be added. We are here to help serve our local community and any helpful comments on making this site better are gratefully accepted.

 


Surgery Newsletter 2009

 

SWINE FLU UPDATE - Please see the notice board in reception.

 

WE ONLY HAVE LIMITED AMOUNTS OF VACCINE AND A VERY STRICT GOVERNMENT CRITERIA TO FOLLOW.

 

FURTHER DELIVERIES OF VACCINES ARE EXPECTED IN THE COMING WEEKS.

 

PLEASE ONLY ASK FOR AN APPOINTMENT IF YOU HAVE RECEIVED AN INVITATION LETTER.

 

PLEASE APPRECIATE THAT WE ARE VERY BUSY DURING THE MORNINGS, PATIENTS ARE REQUESTED TO CALL FOR AN APPOINTMENT BETWEEN 2-4PM WHEN MORE STAFF WILL BE AVAILABLE.

 

Do you still need your seasonal flu jab? - Are you over 65, do you suffer from a chronic lung disease, have impaired immunity, or suffer from heart disease or are diabetic, please call reception to arrange an appointment with a Practice Nurse.

 

Text Reminders - The surgery has recently installed some new software that will send text reminders to patients if they have booked appointments or cancellation messages if a clinic is cancelled.  If you wish to be included please make sure we have the correct and current mobile telephone number for you, forms are available on reception.

 

Contact Numbers - Please can patients make sure we have up-to-date telephone contact numbers on our records, this makes it easier to contact you if we need to change your appointment.

 

Telephone - Please note that peak times are between 8.30 and 10am each morning, particularly Monday.  There may be a short wait until your call is answered but one of the surgery team will speak with you as soon as possible.  Extra staff have been made available to man the phones first thing to help ease congestion.

 

Booking Appointments on-line - We are now able to offer this facility, so whether you are at home or work, you can quickly log on to view, book and cancel appointments via the internet.  Available 24 hours a day, it is especially useful when the Practice is closed or the telephones are busy.  Please ask at reception for a registration form.

 

Need a Prescription?

Please remember you can:

q Call the prescription line on 0844 477 3620 Option 2

     between 10am-1pm Mon-Fri.

q Use the website

q Call into the surgery and complete a request slip on the front desk

q By fax 01926 818729

Please allow two full working days for your prescription to be prepared.

Please remember that Monday is the busiest day for the prescription line.

 

Emergency Surgeries - Can patients be aware that an emergency appointment is for something sudden and serious that cannot wait till the next day.  The doctor only has enough time to deal with the urgent problem; anything else will have to be dealt with at another appointment.

Travel Advice


Our nursing staff offer travel advice to patients.

A pack has been provided for patients wishing to book a consultation and we ask, wherever possible, that this is collected from surgery before your appointment. The important information within the pack will help you and your family stay healthy whilst travelling abroad.

Please read the pack before your appointment with the nurse and make a note of any particular questions you wish to ask.

The nurse will inform you of recommended vaccinations for your chosen destination.

A charge is made for some vaccinations, as the surgery has to purchase the vaccinations for patients who wish to travel.

Please note that the surgery has to charge for this non NHS service.

Unfortunately due to the amount of patients failing to attend booked travel appointments, it has been necessary to introduce a small charge for non attenders. The cost is 10 per person per single appointment. If you fail to attend for your booked appointment and do not let the surgery know you will be invoiced as above.


Useful links

www.fco.gov.uk/travel
www.dh.gov.uk/policyandguidance/health
www.spmsd.co.uk
www.fitfortravel.scot.nhs.uk

Patient Participation Group (PPG) ...


The Southam Surgery PPG meets quarterly with representatives from the surgery.

The surgery values ideas and comments from the group.  Surgery issues previously discussed include waiting room seating, telephone access, the introduction of the new Doctor contract. Our meetings are informal.  We invite speakers for the first half an hour, followed by a brief Agenda.  Minutes of the meeting held on Thursday 26th February 2009.

Previous speakers have included the local Pharmacist, a dietician, chiropodist and even a beautician – where one of the doctors benefited from a facial! Members of the group provide tea and coffee at surgery events such as the flu mornings. 


All patients are welcome to attend these meetings we appreciate the support.
For further information please contact:

Ann Beadle
Practice Manager
Southam Surgery
Tel: 0844 477 3620

Freedom of Information


This Publication Scheme is a complete guide to the information routinely made available to the public by Drs Alastair Robson, Michael Wright, Lesley Adams and Claire Stevenson. It is a description of the information about our General Practitioners and Practice, which we make publicly available. It will be reviewed at regular intervals and we will monitor its effectiveness.

How much does it cost?
The publications are all free unless otherwise indicated within each Class [with ]. Where information is provided at a cost the charges will be calculated as set out Class 7.

How is the information made available?
The information within each Class is available in hard copy from:
Practice Manager
Southam Surgery
Stowe Drive
Southam
Warwickshire CV47 1NY
Tel: 0844 477 3620

Your rights to information

  • In addition to accessing the information identified in the Publication Scheme, you are entitled to request information about Southam Surgery under the NHS Openness Code 1995.

  • The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how the decisions are made.

  • From 1st January 2005 it will oblige the General Practice to respond to requests about information that it holds, and is recorded in any format and it will create a right of access to that information. These rights are subject to some exemptions, which have to be taken into consideration before deciding what information it can release.

  • New environmental information regulations may be introduced as early as 2003. These will enable similar access to environmental information as under the Freedom of Information Act 2000.

  • Under the Data Protection Act 1998, you are also entitled to access your clinical records or any other personal information held about you and you can contact the Practice Manager at Southam Surgery, Stowe drive, Southam, CV47 1NY to do this.


Feedback
If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the Scheme, please write to:
Practice Manager
Southam Surgery
Stowe Drive
Southam
Warwickshire CV47 1NY
Tel: 0844 477 3620